Mid-Arkansas Utilities offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs.
If your service has been locked due to non payment and you pay on the web for reconnection, you must call our office so that we can have a technician reestablish water.
If you are new to online bill payment – Please read, “Using Online Payment Service” located at the bottom of this screen before clicking “Click Here to Pay Your Bill Online”. This will give you detailed instructions on how to determine your account number and billing cycle, which you will need to know to register your online account.
Payment By Mail
If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill.
Automatic Bank Draft
The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply download and fill out the ACH Recurring Debit Form (if available) located in the Forms & Reports Section and drop it off or mail it to our office, along with a voided check.
Payment Drop-off Location
You may pay your bill in person at our office address. We accept cash, check, or money orders. To avoid longer wait times, please note that Mondays, Fridays and the first day after a holiday are normally very busy.
Payment Through Financial Institution Online Bill Pay
Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customer's account. Please consult with your bank for more information.
Using Online Payment Service
We offer online payments by clicking the “Click Here to Pay Your Bill Online” tab. Please be mindful there is a $2.50 fee for using this option for FURLOW ONLY.
We accept Visa & Master Card only.
To register for online bill pay, you will need to click on the “New User Sign Up” button.
Step 1- Select your company. If your bill is blue, you are a Mid-Arkansas Utilities customer. If your bill is red, you are a Furlow Public Water Facilities customer.
Step 2- Enter the first and last name of the person listed as primary on the account.
Step 3- Enter your account number. Your account number is the first 6 digits listed on the account. If there is an H listed before the numbers please include the H.
- 123456-78910111 Account number is 123456
- H123456-H78910111 Account number is H123456
Step 4-Llist a valid email address. This will become your User ID.
Step 5-Create a password for your account. Your password must be 8 characters in length. If you ever lose your password, you can contact our office and we can send you a temporary password.
Step 6- Create a secret question and answer. These are private and may be anything you wish.
Step 7- Check the box agreeing to the terms and conditions and click the register button.